Shipping & Return Policy

DamselCode offers free domestic shipping within India for most of your orders.  We only partner with the best logistics partners to ensure you receive your products at the earliest and in an excellent condition. For items that require separate shipping charges, we will indicate it clearly in the item detail page and during order placement. Availing cash on Delivery service has additional charge attached to it, which will be displayed on the checkout page.

 

Time taken to ship the products:

We ship all our orders within 1-3 business days (i.e. Monday – Friday), unless otherwise specified on the website or the product page. Depending on your pin code, orders may take another 7-12 days after it is shipped from our warehouse to reach you. Some orders, such as Pre-order items, will take longer. We’re continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we’ll notify you of this delay immediately.

 

Tracking your products:

You will be notified when your order ships from our warehouse with a relevant tracking number and a url where the shipment can be tracked. It normally takes a day for the shipping details to appear on the partner website once the courier is dispatched.

 

Return Policy:

We are happy to offer a 7 day, return policy (with full refund on store credit) for unused and unworn items that still have tag attached.

The following EXCEPTIONS and RULES apply to this Policy:

  • All jewelry products must be returned within 7 days from the day of delivery,
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
  • If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • Contact us using the website or email us at contact@damselcode.com to schedule a return pick up.
  • Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 7-10 business days. Once the item arrives at our warehouse, we will do a quality check. If the product passes our quality check, we will credit the amount of that item as STORE CREDIT in your account (if you have created one) or by generating a coupon code. The coupon code and store credit will be valid for 6 months from the date of its issuance.

You can exchange an item purchased on Damselcode.com with the same item or another one, however, all exchanges are subject to stock availability.